Frequently Asked Questions
We have put together a list of the questions that we get asked on a regular basis. If you are an owner who wishes to advertise on our website or a guest who wants to find out more information on how our website works you can hopefully find an answer to your question below.
If your question is not covered in the relevant section below please contact us and we will do our best to answer any queries you may have.
Frequently Asked Questions for Owners
To advertise your property, register for an account, complete the listing form with details about your property, upload photos, and submit your listing. Once approved, your property will be visible to guests searching for holiday rentals.
Yes, there is a fee to advertise your property on our website. We offer two packages for you to choose from, depending on your needs. Pricing details are available on our Advertise with us page.
When a guest is interested in your property, they complete an inquiry form. The inquiry is sent directly to your provided contact information (email or phone), allowing you to communicate directly with the guest.
Yes, you can log into your account at any time to update your listing details, such as pricing, availability, photos, or property description.
You will receive an email notification whenever a guest submits an inquiry about your property. From there, you can respond to the guest directly.
All bookings and payments are handled directly between you and the guest. We do not facilitate financial transactions. It is important to agree on booking terms, payment methods, and cancellation policies directly with your guests.
You set your own cancellation policies. If a guest cancels, refer to your agreed terms and conditions. Clearly communicate your cancellation policy during the booking process.
Yes, you can update the availability calendar or temporarily disable your listing by logging into your account.
Yes, we offer tips and advice on improving your listing to attract more guests, including better photos, detailed descriptions, and pricing strategies. Visit our Help page for more information.
To permanently remove your property, log into your account and select the option to delete your listing. If you need assistance, contact our support team.
The duration of your listing is 12 months and will automatically renew when the term ends.
You can add reviews to your listing from your account dashboard. Please review our guidelines for more information.
We recommend responding within 24 hours to avoid missing potential bookings. Prompt responses often result in higher booking success and better guest experiences.
We do not share your contact information with guests beyond what you make public on your listing. For more details on how we protect your data, please refer to our Privacy Policy.
Frequently Asked Questions for Guests
You can use the search feature to browse holiday rentals by location, availability, and amenities. Simply enter your preferred destination and dates to see the available listings.
Once you’ve found a property you like, you can contact the owner directly using the inquiry form on the listing page. Your message will be sent directly to the owner, who will respond via the contact information you provide.
No, it’s free for guests to search for and inquire about properties. There are no hidden fees or charges for contacting owners.
The property owner will receive your inquiry and respond directly to you, typically via email or phone. You can then communicate to confirm booking details, availability, and rates.
All owners advertising on this platform are verified by us so you can book with confidence. We encourage guests to communicate directly with owners, check reviews where available, and clarify payment terms and cancellation policies before booking.
No, all bookings and payments are made directly with the property owner. We do not handle financial transactions between guests and owners.
Since all bookings are handled directly with the owner, we recommend contacting them in the first instance to resolve any issues.
Cancellation and modification policies vary depending on the individual property owner. Please discuss these details with the owner before finalising your booking.
Some properties may feature reviews from previous guests. If reviews are not available, you can contact the owner directly to request more details or references.
We take privacy seriously and only share your contact information with the property owner when you make an inquiry. For more information, please review our Privacy Policy.
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